FAQ
Frequently Asked Questions
Can I still change my order?
As long as the order has not yet been shipped, we can make changes. Please contact our customer service as soon as possible.
I have not received a confirmation email, what now?
Check your spam folder. If the email is not there, please contact us so we can verify that the order has been received correctly.
What payment methods do you accept?
We accept, among others, iDEAL, Credit Card, PayPal, Klarna pay later, and Apple Pay.
How quickly will my order be delivered?
Orders placed on weekdays before 6:00 PM will be shipped the same day. The delivery time is usually 1–2 business days (Netherlands)
Can I track my order?
Yes, as soon as your package is shipped, you will receive a track-and-trace code by email.
What are your contact details?
Do you have a question? You can reach us day and night at info@jourvi.nl or via WhatsApp +31 712340190. We usually respond within 48 hours.
Contact
If your question is not listed?
Feel free to contact our customer service. We are happy to help you!
